How can i personalize the packaging?
We’re still working on streamlining this procedure but for now you can send us an email to contact@chocoloco.com.au attaching the photo (PDF format) that you would like to show on the wooden box. Or let us know the phrase that you’d like written down. We can also write names or dates.
How much time do you need to personalize a package?
If you order from our wooden boxes collection with a personalized photo, you should allow us 1 week to work on it before we dispatch it to the regular mailing service, which in turn will take another 2 business days to reach you.
Purchases without personalized packaging will be dispatched within 2 days of your order and would also require another 2 business days to reach you if you opt for the regular mailing service.
How much does the delivery cost and when should I expect it?
The delivery cost is calculated based on the size of your order. Orders for $100 or more gets you free standard shipping. We dispatch orders Monday to Friday and at the moment use Sendle and Australia Post for shipping. Most non-express shipping options typically take 2-3 business days to reach you anywhere in Australia. Reach out to us for any custom orders and other shipping options, we’re always ready to help.